Welcome to crimsonpinegames. Please read these Terms of Service (“Terms”) carefully before using our website (www.crimsonpinegames.com) or booking any of our specialized appliance maintenance and sanitization services.
1. Overview & Business Details
These Terms constitute a legally binding agreement between you (“Customer” or “User”) and Crimson Pine Games Sp. z o.o. (operating under the commercial brand name crimsonpinegames).
In compliance with European Union e-commerce regulations, our official corporate identity and contact details are provided below:
- Brand Name: crimsonpinegames
- Operating Company: Crimson Pine Games Sp. z o.o.
- Registered Address: Zwycięstwa 10, 44-100 Gliwice, Poland
- Official Website: www.crimsonpinegames.com
- Customer Support Email: appliance@crimsonpinegames.com
- Customer Support Phone: +48 502 069 180
2. Geographic Scope
Our specialized appliance sanitization services and related support materials are offered exclusively to customers located within supported European regions. Orders placed from outside our service coverage area will be declined or refunded.
3. One-Time Sales Policy
All transactions completed on www.crimsonpinegames.com are processed as single, one-time sales (One-Time Purchases).
- There are no recurring subscriptions, automatic renewals, or hidden ongoing fees.
- Each booking or service transaction constitutes an independent, one-off contract.
4. Payment Processing (Stripe)
All payments on our platform are processed securely via our authorized payment service provider, Stripe Payments Europe, Ltd.
- Payment must be completed at the time of booking or order placement.
- By submitting payment information, you represent that you are authorized to use the designated payment card or method.
- We do not store or handle credit card details on our servers. Financial data is encrypted and managed directly by Stripe in compliance with PCI-DSS Level 1 standards.
5. Right of Withdrawal & Service Cancellation
In compliance with European Union Consumer Protection Law (Directive 2011/83/EU):
- Service Right of Withdrawal: Consumers have a statutory 14-day right to cancel a service booking without giving any reason, starting from the day the contract is concluded.
- Immediate Performance Waiver: If you explicitly request service performance to begin prior to the expiry of the 14-day withdrawal period, you acknowledge that:①You will be required to pay for services already provided up to the point of cancellation.②You fully forfeit your right of withdrawal once the sanitization service has been fully performed (pursuant to Article 16(a) of EU Directive 2011/83/EU).
6. Intellectual Property
All intellectual property displayed on this website—including but not limited to the brand name crimsonpinegames, original website design, service documentation, visual graphics, and media assets—is either owned by Crimson Pine Games Sp. z o.o. or licensed under valid royalty-free agreements. Unauthorized commercial reproduction or distribution is strictly prohibited.
7. Dispute Resolution & Dispute Fair Use
To prevent misunderstandings and ensure transaction security:
- Service completion is documented through electronic booking confirmations, job completion records, and timestamped transaction logs.
- In the event of an inquiry or dispute, these records will be submitted to card issuing banks and Stripe to verify complete fulfillment.
- Customers are strongly encouraged to contact our support team at appliance@crimsonpinegames.com to resolve any service queries or rescheduling requests before contacting their issuing bank.
8. Applicable Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Poland and applicable European Union consumer protection regulations. Any legal disputes arising out of or in connection with these Terms shall be submitted to the competent courts of Poland.
9. Contact Us
If you have any questions regarding these Terms of Service or your order, please contact our support team:
- Email: appliance@crimsonpinegames.com
- Phone: +48 502 069 180
- Address: Crimson Pine Games Sp. z o.o., Zwycięstwa 10, 44-100 Gliwice, Poland